Here is some list of Key Performance Indicators that can be used in the HR Department's operations.
Employee Productivity
- Average sales turnover per employee
- Average profit per employee
- Value added per employee
Employee Cost
- Employment costs as % of sales turnover / profit
- Employment costs per employee
- Employment costs as % of operating costs
Employee Turnover/Loyalty
- % of employees that leave the organization in a given time period average length of service
Remuneration and Benefit Benchmark
- Average salary paid vs. competition / industry and geographical norms
- Benefits provided vs. competition / industry and geographical norms
Willingness of Employees to Recommend the Company as an Employer
- % of employees who are willing to recommend the organization as an employer to a friend.
- % of applicants / appointees that have received recommendations from current employees.
Recruitment Process
- Average lead time to recruit employees
- Average cost of recruiting off employees
- Average number of applications received per vacancy
Skills/Competencies Availability
- Average lead time to develop skills/competencies that are required
- Average lead time to close skills/competencies gaps
- % of required skills/competencies available within the organization
Employee Satisfaction with Training Program
- % of training course participants that are satisfied / highly satisfied with the course or program
- % of training course participants that are dissatisfied / highly dissatisfied with the course or program
Training Budget
- expenditure on training and staff development per employee in a given period
Availability of Training Courses
- % of training courses that match organizational requirements
- % of training courses that match employee's personal requirements
- Average number of courses requested, but not offered
Impact of Training
- % difference in the rate of productivity before and after training
- % difference in the defects rate before and after training
- Proportion of training programmers resulting in productivity improvements
- Proportion of training programmers resulting in quality improvements ( reduction in defects)
Employee Development
- % of employees that develop Individual Development Plan
- % of employees that fully execute their Individual Development Plan
Employee Career Coaching
- % of employees that participate in career coaching program
- % of employees that have been assessed in Assessment Center
Internal Promotion Opportunities
- Average lead time to promotion
- Average lead time for promotion from bottom grade to senior management
- % of managers / senior managers who have been promoted internally
Employee Motivation
- % of employees that are committed to the organizational goals and objectives
- % of employees that are considered to be 'highly motivated' /Engaged
Employee Satisfaction
- Employee Satisfaction Survey Index
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