Basics of Total Quality Management (TQM)

Total Quality Management or abbreviated with TQM is a quality management system that focuses on Customers (Customer focused) and involve all levels of employees in doing continuous improvement or enhancement (continuously).

Total Quality Management or TQM using strategy, data and effective communication to integrate quality into the discipline culture and the activities of the company. In short, Total Quality Management (TQM) is a management approach to achieving long-term success through customer satisfaction (Customer Satisfaction).



In TQM (Total Quality Management), all members of the organization or company employees should participate actively in the improvement of processes, products, services and culture in which they work to produce the best quality in products and services that ultimately could reach the goal of customer satisfaction.

8 Staple element of the TQM (Total Quality Management)

 

There are 8 Principal Elements in the System Management TQM (The Total Quality Management). The principal elements of the eighth of which are:

Focus on Customers

The customer is the party that determines whether the quality of the products and services produce these companies meet the needs or quality level it wants. Anything that is done by an organization/company such as employee training, process improvement, use of sophisticated machine or the adoption of the latest technologies that ultimately The customer that determines whether the efforts undertaken these useful or not.

Involvement of Employees overall (Total Employee Involvement)

Employees of the company's resources is vital in achieving the goals that he has plan. Therefore, overall employee engagement can support companies in conducting process improvement and sustainable quality which then produce the best products and services to its customers. In the empowerment of employees, require training and upgrading the skills of employees against in doing its job.

Concentration on the process (Process-centered)

Attention on process improvement is a basic foundation in the system management TQM. The process is a series of steps, starting from the receipt of INPUTS from suppliers (internal and external) and his transformation into the OUTPUT will be sent to the customer (internal or external).

An integrated System (Integrated System)

Although there is a great deal of expertise and scope of work in a company. That forms the departmentalization vertically or horizontally. It all requires a system which integrates with good vision, mission, strategy, policies, goals and objectives of the company. It can be communicate well and clear to all employees.

Strategy and Systematic Approach (Strategy and Systematic Approach)

One of the important part in the quality management is a Systematic strategy and approach in achieving the vision, mission and goals of the company. The process is usually call with Planning Strategies or Management strategies that do the planning strategy formulation and in integrating the concept of quality into its overall corporate strategy.

Continuous Improvement (Continual Improvement)

Continuous improvement encourages companies to do analysis and creating a more competitive and effective in achieving. The objectives of the company and meet the expectations of all the parties concern.

Decisions base on the fact (Fact-based decision making)

To find out the extent to which the performance of a company, the necessary data to measure it. TQM requires that companies are to gather and perform data analysis on an ongoing basis. In order to make a decision or policy that is taken is really accurate and right on target. With the data, we can draw conclusions base on the incident or the results ahead of time.

Communications (Communications)

In daily operations, the company will certainly experience changes both the change in strategy, policy, schedule or method implementation. These changes need to be well communicate to all employees concern. Good communication will also raise motivation and morale in achieving the objectives of the company.