- Spend at least 15 minutes every day handwriting thank you notes.
- Stand behind people in times of stress and crisis.
- Treat others the way you want to be treated.
- Return phone calls with dispatch.
- Remember the change is the door that can only be opened from inside.
- Don’t always look for the one right answer.
- Be especially considerate to front line staff.
- Be open and accessible. Walk around your company at least once a week.
- Dress for success.
- Empower others. Be an enabler.
- Improve your oral communication skills.
- Praise in public criticize in private.
- Carefully manage your time. It’s your most scarce and at least renewable resource.
- Be humble in victory and gracious in defeat.
- Spell and pronounce names and titles correctly.
- Have someone whom you may confide in.
- Don’t surround yourself with “yes” people.
- Remember that success is getting up just one more time than you fall down.
- Know when to advance and when to retreat.
- Don’t ask someone to do something you wouldn’t do yourself
- Get your own coffee.
- Cut down on memos. Have more face-to-face communication.
- Place your own telephone calls.
- Remember, friends come and go, but enemies accumulate.
- Be decisive. Avoid the ready aim, aim, aim syndrome.
- Start applying the lessons learnt at training seminars the first day back at work.
- Maintain an optimistic outlook.
- Network with people outside of your field.
- Be curious and open minded.
- Treat temporary workers just like permanent staff.
- Invest in continuing education of your employees.
- Train supervisors in effective interviewing techniques.
- Schedule free or quiet time to think and plan without interruption.
- Be an active listener.
- Encourage and reward risk-taking. Have the courage to let go of the familiar.
- Be a mentor to someone on the way up.
- Be approachable.
- Celebrate the personal and professional accomplishments of your staff.
- Use “We” rather than “I” when talking about your firm.
- Keep all promises. Don’t promise more than you can deliver.
- Strive for total quality/continuous improvement at all times.
- Look at problems as opportunities.
- Bring more humor into the workplace.
- Take your job very seriously but don’t take yourself too seriously.
- Say “I don’t know” when you don’t.
- Keep your car to the company grapevine.
- Hire others that contrast and complement, rather than replicate, the skills and personalities of present staff.
- Recognize that consistently high performance may only be achieved if you take time to recharge your batteries.
- Use the K.I.S.S. principle (Keep it simple, stupid) whenever possible.
- Lead a healthy life style focused on weight control and exercise.
- Be a positive role model.
- Never underestimate the competition.
- Never tolerate discrimination or harassment of any kind.
- When in doubt trust your intuition.
- Remember that you never get a second chance to make a first impression.
- Be confident and comfortable, but not complacent.
- Recognize that no one is indispensable.
- Place the needs of your family over the demands of your company.
- Don’t become a slave to technology.
- Recognize the reality that perception is everything.
- Always be truthful and forthcoming when dealing with media.
- Be on time for appointments others have with you and for those you have with others.
- Start and end meetings in time. Use a written agenda.
- Never think you are infallible.
- Understand your metabolism. Use time of peak productivity to tackle your most important assignments.
- Practice what you preach. Walk the talk.
- Don’t burn bridges you may have to cross again.
- Disagree without being disagreeable.
- Recognize the importance of sleep to both your health and your profession.
- Allow sufficient time to unwind and “come down” after being “up” for major events.
- Work smart, not hard.
- Answer questions. Question answers.
- Don’t play favorites.
- Socialize with staff outside the job setting.
- Realize that anger is powerful weapon that should be discharged rarely.
- Never lose sight of the Big Picture.
- Praise and criticize in a specific and timely manner.
- Focus annual performance reviews on the goal of constructive improvement.
- Seek professional assistance when a personal or work related is interfering with your ability to perform.
- Apologize when you are wrong.
- Read just for fun.
- Recognize that what is right is not always popular and what is popular is always not right.
- Ensure that planning is both Top-down and bottom–up.
- Accept that you are not responsible for everything that goes wrong (and right) in the area of your supervision.
- Learn how to say “No”. Avoid over commitment.
- Fire when necessary, but only as a last resort.
- Remember that the customer or client is the most important part of any organization.
- Smile. It’s contagious.
- Be proactive. Don’t wait your ship to come in; swim out of it.
- Be wary of quick fixes. Band-Aid solutions rarely last long.
- Don’t be reticent to toot your own horn but not too loud or too often)
- Timely, honest communication is critical in times of change and uncertainty.
- Have the wisdom to know what you can cannot change. Act accordingly.
- Don’t dwell on the past. Learn from it and move on.
- Follow through in a timely manner.
- Encourage informality and relaxed company climate.
- Learn how to read body language. More than 80% message is not conveyed by words.
- Conduct an honest self-evaluation each year.
- Look out for Number-1. Watch out for Number-2, too.
- Accept that some days you’re the pigeon, some days you are the statue.
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