Professional skills make you an expert in a field, and excellent communication skills are a key factor in your progress towards a successful manager. most leadership and presentation skills training make communication an important part. communication, as a "soft skill", is a must for managers, whether they are functional managers or project managers.
With advances in communications technology, globalization has led to the development of virtual teams among multinational teams, with fewer opportunities for face-to-face communication among members. a virtual team is a group of people who share common goals but do not have the opportunity to work face-to-face while completing a task. the development of electronic communication technology, such as video conferencing, makes the virtual team bigger and bigger. the author will discuss it below.
Team communication skills
Team culture
The project manager must create a positive culture within the team. positive refers to having high expectations of the job and striving for the best results. but also have enough confidence to deal with the potential risks in your project and be prepared for the worst that can happen.
Project managers should be good at analyzing difficulties and mistakes, passing on these lessons to team members, and finding the best way to solve problems in future projects. a project manager is a typical goal-oriented person who enables the team to have a clear plan for the task, develop a work breakdown structure (wes) through established project milestones, and divide the project into phases. the project manager and team members work together to achieve the phase objectives within the specified time frame. excellent project managers are good at thinking, will drive everyone to brainstorm, take the initiative to the high-level constructive proposals, is a pioneer.
Team management
Why are it so easy for some leaders to get each other to take on the tasks they assign? What's the mystery? Douglas McGregor puts forward the idea that "different assumptions of human nature are embodied in different management concepts and behaviors in practice". He divided people into two categories: "X Theory" under the human nature is lazy, lack of enterprising and creative, passively obey the orders of superiors, unwilling to take the initiative to work and take responsibility.
The human nature under "y theory" is proactive, has a sense of responsibility and subjective initiative, does not need superiors to arrange work in all aspects, can spontaneously according to organizational strategy self-command and self-control. different management strategies are used for both groups of people. for example, active members should be reasonably decentralized and empowered, using participatory and consultative management.
Punish negative members for daring to use the formal authority of the project manager. the project manager also wants everyone on the team to have a clear goal. this requires determining when to deliver something before you start your work. at the same time, clarify the responsibilities and authority of each project team member. project managers should be in a position to objectively consider each other's feelings when making decisions, and try to get each member to develop their interests.
Want to do in your project. it can usually be divided into categories such as "must do now," "must be done before a certain point in time," and "have time to do it again." this not only relieves the team's work pressure, but also creates a reasonable and relatively easy working environment.
Team building
The project manager needs to coordinate the efficient completion of tasks by organizing his own members. the morale of the members determines the success or failure of the project to a great extent. maslow's theory of human needs describes the five levels of human needs, and points out that if the motivation object itself has met the needs of a certain level, it will not be able to carry out more effective motivation at this level.
This determines the direction of the project manager's efforts in team building: it is a way to integrate and summarize the internal and external conditions and aspects of the person from the aspects of strength, disadvantage, opportunity and threat, and to analyze the advantages and disadvantages, opportunities and threats.
Analysis can help people find points of interest and strengths, as well as areas for improvement, so as to develop improvement plans and personal development plans. members' physical, security and social needs (the need for belonging and love) are often met. the need for respect and self-fulfilment at the top of the pyramid is relatively difficult to meet. proper praise can make the other person feel respected, and affirmation of ideas and outcomes can give the other person a sense of accomplishment, thus meeting high-level needs and motivating the other person more effectively.
Affirmation of human beings can be divided into oral and non-verbal forms. simple verbal affirmation can be used to indicate that you are listening to the other person.
From time to time,
the words "very good", "i understand" and "please continue" are used in the gap between the other side's statements,
which is the embodiment of respect. more directly, it is certain that a member can be praised in a formal setting.
Non-verbal affirmation refers to body language, such as patting the other person on the shoulder, etc. as a manager, non-verbal affirmation can also be reflected in providing support to team members in all aspects, for members to win opportunities, to win resources. when something goes wrong, the project manager takes responsibility and does not pass the buck on to his subordinates. talking about the cultivation is also a must for the project manager.
As a team manager, at the very least, you need to be able to express yourself clearly and concisely. if the project manager is also an industry expert, in the conversation must not produce a superior sense of superiority, to respect each other, set in place to experience each other's feelings.
Good project managers have to master communication skills
All in all, the project manager's personal style will set an example for the team as a whole. to build an effective team, project managers must teach employees to think, leaving them more room to make decisions than just telling them what to do. when there are multiple opinions within the team that cannot be agreed upon, the project manager is a coordinator to guide you through finding the most appropriate approach.
In a project-type organization, the project manager also acts as a functional manager, which requires accountability for the personal development of the employee. the project manager helps each member plan his or her career through good communication.
Communication is an art, and project managers spend 90% of their day-to-day work on communication. communication is a compulsory subject for project managers. effective communication follows basic principles: clearly defined goals, understanding each other's needs, scenario analysis, correct communication channels, appropriate feedback, and so on.
Proper use of multiple communication methods and communication skills is the key to successful communication. project managers, like parents of a large family, are always concerned about the mental health of their members, communicate regularly with each team member to help them develop their strengths, gradually improve their skills, and build effective teams to ensure the success of the project.
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